81G has made a significant investment in a suite of integrated software products which provide the company with an unparalleled ability to support its customers at any time of the day and in any place across the world.

The software sits on every computer that the company supports and like a heartbeat reports back to its datacentre every 30 seconds. The agent is outbound polling so as long as the computer is connected to the internet 81G can support and maintain it. The agent also provides every conceivable piece of information needed to support the computer and allows 81G to carry out a range of tasks, such as patch management, back up, deployment, application blocking and much more so that the customer can focus on its core business activities. Often the best solutions are the most simple and this network administration tool provides the customer with the opportunity to run tasks automatically and under one policy.

The technology enables 81G to support a customer’s IT wherever it is around the world, as long as the laptop or PC is connected to the internet. So if a customer has a sales call in Timbuktu and its laptop has lost an important quote – 81G can still solve the problem just as easily as if the customer was in the office.

By combining this technology with remote operation helpdesks, 81G is the first company to provide a remote 24/7 service that would traditionally only be available from the large and mature corporate IT departments or services companies - lowering the cost whilst upping the service.