IT running more smoothly

Computer networks are complex and can represent a significant investment for the business. As a result they need to be monitored, maintained and supported to ensure they run smoothly without network problems, system downtime and user hassles. Furthermore, businesses are under more pressure to provide ‘always-on’ availability of their IT systems, which is a huge challenge with hidden costs that are often overlooked.

81G Proactive IT Operations Services
81G take a proactive preventative approach to managing your IT, which means that your systems and people remain as productive as possible. A lot of the things we do routinely to keep your systems productive probably are not being done today - that is why 81G make a difference! There are a variety of automated procedures to ensure your systems are running and your people are productive. By utilising technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.

Proactive managed services eliminate the scenario of calling and waiting for an engineer to come and fix the problem. Potential issues and problems are often prevented. Our proactive monitoring devices allow our management centre to monitor your equipment around the clock. If it is turned on (requires access to internet service regardless of location) we know if it is okay or not. This allows us to measure, not guess, the overall health of your IT network and take proactive measures to increase performance and minimise downtime.

It is designed to enhance and develop your network’s performance as opposed to just simply fixing it. Systems and people remain productive and working. In the case where problems do occur, our response times can often be within minutes, and the vast majority of problems are solved online and over the phone, saving a visit from IT, cost and time.